Shipping
We care as much about your handcrafted item as you do, therefore to ensure all orders arrive safe we ship via Australia Post to all designations around the world. Australia Post shipping is safe and reliable.
All jewellery & lapidary pieces come individually packaged in classic black gift boxes.
Orders are generally posted from Redland City located on the Brisbane's bayside, Queensland, Australia
Delivery Costs
AUSTRALIAN ORDERS:
FREE Express Post for orders over $49.
Flat rate standard postage (by road) $7.95 per order for orders below $49
Flat rate Express Post (by air) $10.95 for orders below $49.
INTERNATIONAL ORDERS:
For international delivery, we use Australia Post International.
Flat rate standard shipping $19.95 - 6+ business days
Flat rate express shipping $28.95 - 1-2 business days between major metro areas
Please check the Customs Policies for your Country prior to ordering. Customers outside of Australia may be liable for customs fees, import duties or additional charges. These charges are the responsibility of the recipient and TLHinspired will not accept any liability for customs fees or import duties.
Order Turnaround
We always get orders out as quickly as we can. Generally orders are packed and sent within 2 business days. This includes orders which are being sent by Express Post.
Made to order items may have a longer turnaround. If an item you are purchasing is made to order the turnaround time will be clearly stated in the product listing. We will endeavour to complete your order as soon as possible.
If there is a delay for any reason we will contact you.
Missing Deliveries
Generally deliveries are reliable within and from Australia and it is very rare for items to go missing in transit.
However, if your order has been shipped and has not arrived after 8 business days within Australia or 14 business days outside of Australia, please contact us (note that business days are Monday to Friday in Australia) to resolve the issue.
Damaged, Faulty or Incorrect Goods
We do our best to avoid these problems, but if the item you have ordered arrive damaged, faulty or we have made a mistake, please refer to our returns and exchanges page for details.
Custom & Import Duties
If your order is being sent outside of Australia it's possible it may be subject to local customs and import duties.
Please check the Customs Policies for your Country prior to ordering. Customers outside of Australia may be liable for customs fees, import duties or additional charges. These charges are the responsibility of the recipient and TLHinspired will not accept any liability for customs fees or import duties
All jewellery & lapidary pieces come individually packaged in classic black gift boxes.
Orders are generally posted from Redland City located on the Brisbane's bayside, Queensland, Australia
Delivery Costs
AUSTRALIAN ORDERS:
FREE Express Post for orders over $49.
Flat rate standard postage (by road) $7.95 per order for orders below $49
Flat rate Express Post (by air) $10.95 for orders below $49.
INTERNATIONAL ORDERS:
For international delivery, we use Australia Post International.
Flat rate standard shipping $19.95 - 6+ business days
Flat rate express shipping $28.95 - 1-2 business days between major metro areas
Please check the Customs Policies for your Country prior to ordering. Customers outside of Australia may be liable for customs fees, import duties or additional charges. These charges are the responsibility of the recipient and TLHinspired will not accept any liability for customs fees or import duties.
Order Turnaround
We always get orders out as quickly as we can. Generally orders are packed and sent within 2 business days. This includes orders which are being sent by Express Post.
Made to order items may have a longer turnaround. If an item you are purchasing is made to order the turnaround time will be clearly stated in the product listing. We will endeavour to complete your order as soon as possible.
If there is a delay for any reason we will contact you.
Missing Deliveries
Generally deliveries are reliable within and from Australia and it is very rare for items to go missing in transit.
However, if your order has been shipped and has not arrived after 8 business days within Australia or 14 business days outside of Australia, please contact us (note that business days are Monday to Friday in Australia) to resolve the issue.
Damaged, Faulty or Incorrect Goods
We do our best to avoid these problems, but if the item you have ordered arrive damaged, faulty or we have made a mistake, please refer to our returns and exchanges page for details.
Custom & Import Duties
If your order is being sent outside of Australia it's possible it may be subject to local customs and import duties.
Please check the Customs Policies for your Country prior to ordering. Customers outside of Australia may be liable for customs fees, import duties or additional charges. These charges are the responsibility of the recipient and TLHinspired will not accept any liability for customs fees or import duties